Reversing a Payment

Last Revised: December 24, 2018

A Reverse Payment transaction should be used when a payment was incorrect or was posted to the wrong account, or when a check was returned due to insufficient funds.

User Entitlements

The following user entitlements are used on this screen. They are part of the Make SI Reversal task, which is part of the SI Head Cashier job. See Tasks, Entitlements, and Jobs for more information.

SI_REVERSAL_DEPOSIT: Access to query and open reversal deposits

SI_REVERSAL_CHANGE_DEPDATES: Ability to change deposit and receipt dates when creating a reversal deposit.

SI_NSF_ADD: Ability to add an NSF fee in online and reversal deposits

SI_SHOW_DEPCTL_TOTALS: Show deposit control totals (granted by default)

You cannot reverse payments whose funds have been partially or entirely transferred to other jurisdictions, even within the same account and month.  You cannot reverse payments that have been previously reversed or voided.  If an account has more than one payment for the same month, you must reverse them in order, starting with the most recent one. Also, you cannot reverse payments that have been disbursed (rolled over) to the Tax Collection System.

  1. Double-click Reverse Payment on the Main Menu or select Reverse Payment on the Go To list.
  2. In the Deposit Control screen,   open or re-open a reverse deposit.

Note: Make sure the Deposit Type is Reverse Transaction.

  1. Click Payment Transaction; the Reverse Payment screen will appear.
  2. If you are carrying an account number from another screen it will appear in the Account No field and all payments for the current year will be displayed.  

You can also search by account number and year, including prior years.  If you do not enter a year, data for all years appears after F8 is pressed.

Note:f you do not know the account number, select >Account Search in the Go To list. For more information, see Searching for an Account.  Write down or copy the account number, then enter it into the Online Payment screen.

If you need to see payments for a different account, press F7, enter the account number, then press F8; data for all payments to this account will appear.

  1. The following information will be displayed for each payment. Check it for accuracy.
FIELD DESCRIPTION
Operator ID System-generated.
Deposit No. Alpha-numeric name that identifies the reversal deposit.
Deposit Date Date the original online deposit was created.
NSF Fee Returned check fee that may be assessed to a payment.  This is determined by a client preference set in SIT by the ACT office.
Locked A check in the Locked column indicates that these funds have been disbursed and cannot be transferred or reversed.
Dealer Number Account number for the dealer.
Year Year the payment applies to. You can also enter the year before pressing Tab in step 4. This will limit the number of payments displayed on the screen.
Certified Owner Certified owner.
Tax Unit Jurisdiction the payment was applied to.  You can reverse payments made for fines by entering the jurisdiction to which the fine was applied.
Month Month to apply the payment.
Payment Amount Amount of other payment, including overpayments by check.
Receipt Date Receipt date of the payment; this was created when the online deposit was opened.
  1. Select the payment that needs reversing. You may need to scroll down or press the arrow keys to find the correct payment. That payment should now be highlighted.
  2. If you would like to see a return check letter for this reversal account, check the PDF Only for Returned Check Letter box.
  3. Click the Reverse Process button.
  4. If you want to print a return check letter for this payment, click Yes to the confirmation message about creating this letter. To not print this letter, click No to the confirmation message.
  5. A message appears asking "Do you want to enter an NSF?"  Click Yes or No.  If you click Yes, the NSF fee amount shown at the top of the screen is assessed to that account, for that month.  A Reversal transaction processed message will appear in the status bar.
  1. Choose Account Status from the Go To list and verify that the payment was processed correctly.

Note:  If you have reversed a payment for a prior year, you must click in the Account No. field, press Tab, change the Year, and press Tab again.

If only one payment had been made for that month prior to making the reversal, all values will now be $0.00.

NSF fees are highlighted in the NSF Due field.

  1. Double-click in any of the fields for a particular month to view additional information about the transactions that were applied to that month. The reversal will be a negative amount.
  2. Click the NSF tab to see all of the NSF charges for that account and year.  The charges are all assigned to the same unit in the 9000 range.  Receivables are created for each NSF charge.