Reversing a Payment

Last Revision:  September 19, 2013

A Reverse Payment transaction should be used when a payment was incorrect or was posted to the wrong account, or when a check was returned due to insufficient funds.

Entitlements:

HOTREVERSAL: Take payments in a reversal deposit

Client Preferences:

HM_NSF_TAXUNIT: Enter the unit no. to store returned item fees

HM_NSF_CHECK_FEE: Enter the amount of the returned item fee

  1. For an online payment deposit, enter 4 in the Select box on the Main Menu, then press Enter, or select Reverse Payment on the Go To list.
  2. In the Deposit Control screen, open or re-open a reversal deposit.
  3. Click Reverse Transaction; the Reverse Payment screen will appear. The Hotel ID most recently used will be populated.
  4. You can search by any or all of the Search Criteria fields: Receipt Date range, Amount, Check No., Hotel ID, Remit Seq.
  5. Press   F8 to see a list of payments that match the search criteria. Payments made by credit card will not be listed. To see this, open a deposit with deposit type of Chargeback.
  6. If   you need to charge an NSF fee, check the Returned Item Fee box to the left of the the payment(s) you are reversing.
  7. Check the Include/Exclude box to the right of the payment(s) you are reversing or click the Include/Exclude All box to select all payments at once.
  8. Click Reverse Transaction.
  9. Click OK to the Reversal Transactions Complete.